Welcome To The HSC (UK) e-Store

Customer Service

  • SHIPPING & DELIVERY

    Shipping Zones

    Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be confirmed at the time of order.

    Estimated delivery time assumes orders are placed before 4pm. We endeavour to despatch all orders on the day the order is placed, however orders placed late on Friday or during weekends and bank holidays will not be processed until the next business day.  Additional charges may accrue if multiple attempts are made for delivery.

    To keep things simple, shipping is broken down into 2 zones;

    • UK Mainland
      • Orders placed before 4:30pm will be despatched via TNT and delivered next business day where possible.
      • Pallet orders placed before 4pm will be despatched via Palletways and delivered next working day where possible.
    • Highlands, Northern Ireland & Offshore 
      • Orders placed before 4:30pm will be despatched via TNT and delivered within 2-3 days where possible.
      • Pallet orders placed before 4pm will be despatched via Palletways and delivered within 2-3 days where possible..

     

    Addresses outside Zones 1 & 2 may require additional charges & 3-5 working day delivery.

     Zone 1Zone 2Others
    Parcel Size  Standard Orders- Next Business Day
    Pallet Orders - Next Business Day
    Standard Orders - 2-3 Business Days
    Pallet Orders - 2-3 Business Days
    Please Call
    0115 946 1988
    For Options
    Order Total excl.*
    Up to £150 £10.00 £10.00 Please Call
    0115 946 1988
    For Quote
    Over £150 FREE! FREE!
    *after discounts, before tax, shipping and additional charges
  • RETURNS & REPLACEMENTS

    WE WANT YOU TO BE COMPLETELY HAPPY WITH YOUR ORDER Used merchandise cannot be returned unless defective.  All returns must be agreed upon with a member of our sales team by calling on 0115 946 1988.  Returned merchandise should be in the original packaging and be in the same condition as when it was received.  All non-warranty returns will be incur a collection charge and a 10% restock fee which will be deducted from any credit applied to your account.

    IN THE UNFORTUNATE OCCURANCE OF AN ORDER SHORTFALL OR ITEMS DAMAGED IN TRANSIT, your claim must be notified to us within four (4) working days.  Once verified, we will endeavour to send you any shortfall within 48 hours.  Replacements for damaged or defective items can either be sent once the items are returned to us and an inspection and validation has been completed or, if time is of the essence for you, we can send replacements out immediately, bill you for them and credit your account after the inspection and validation has been completed.

    PLEASE MAKE SURE YOU ORDER CORRECTLY, If you are unsure the part or product you want is right for your needs, please call our sales team on  0115 946 1966 to check, before placing your order, any items being returned to stock as a result of being ordered in error, must be returned un-used, sealed in the original packaging, any collections which have to be made will incur a collection cost and a 10% restock fee which will deducted from any credits applied to your account.  We can only accept returns within 30 days of invoicing.

    IF WE MAKE A MISTAKE,  We will endeavour to rectify our error in a timely manner.  Please notify us as soon as possible, to allow us to investigate what went wrong and fix the problem as soon as we can.

    Please allow up to 7 days for the processing of your return.